Here’s a topic that has come up time and time again. We are often asked how we define Luxury… and we often dodge the question!
From hoardings on a building site (usually adjacent to a major A-road) advertising “Stunning Luxury Apartments” to “Luxury Toilet Tissue”, the word is certainly overused. Yet still it has power, intrigue and is aspirational. How can this be the case and why has no one yet coined a new term?

We are often asked about our experience working in different parts of the world, and our projects in the Gulf region seem to spark more interest that almost anywhere else. We thought we would put pen to paper and give some insights into our observations in the region. 

This weekend, I encountered a situation that highlighted the critical role good communication plays when dealing with customers facing challenges. I arrived at the cinema, ready for a relaxing movie experience, only to find the doors closed. The showtime had changed, and I had not been informed. Disappointment was quickly followed by frustration when the manager approached, clearly irritated, and instead of listening, simply stated, “We are closed.”