Leading guest experience.
Delivering seamless event concierge, guest experience strategy & training
We deliver end-to-end event concierge & guest management services for live events, specialising in the management of VVIP, talent, press, influencer & UHNW guests. We are proud to be trusted by some of the world’s most famous luxury brands.
We also provide guest experience strategy & training expertise to help clients deliver an elevated guest journey for their most valuable customers. We use learnings from the luxury industry, along with market-leading insights, to create a blueprint for successful guest experience for any business.
SERVICES
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Audience insights, product auditing, customer journey reviews, quality standards & assurance to set clear guidelines for future success – helping enhance every touchpoint along your guest journey
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End-to-end guest management services for live events, specialising in the management of VVIP, talent, press, influencer & UHNW guests anywhere in the world.
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Training for luxury service & guest management - educating, empowering, inspiring. Learning form the best of the luxury industry, delivered through a combination of in-person workshops & Experience Safaris
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Working with brands and businesses to help them engage with and retain their highest value audience, through thoughtful membership strategies and loyalty programmes to surprise & delight.
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Bespoke projects to help clients accelerate business goals or overcome challenges, leveraging our wide-ranging luxury expertise
Because how you experience a product is as important as the product itself
Our expertise
Spans hospitality operations, events & experiences, sales & marketing, travel, strategy & concierge, often but not always in the luxury space.
About Us
Multi-discipline
We are experience creators, strategists, experience experts, trainers & motivators, logistics professionals and business leaders - and we love a challenge
Learning from Luxury
We use our learnings from the luxury industry and market- leading expertise to create a blueprint for successful guest experience for any business
Global mindset
From luxury brand experiences in the USA to large-scale strategy projects in Saudi Arabia – we have an international mindset & deep global experience
Training: Learning from Luxury
Explore our range of bespoke and ready to teach training modules
Words from our clients
“We are sure you do the best events in the world. We have received the best feedback from all the guests – the clients were so surprised and delighted by your organisation... it was exceptional.”
Global Luxury Brand
“You have been a visionary partner to us. Your attention to detail and personal commitment have made our projects a role model success. We look forward to working together in 2024 and beyond.”
Diacore
“Visitor Experience is an area of key importance for AlUla as a destination and you have helped to shape and implement this for us. Briefed to develop our visitor journeys, quality standards, team training and quality assurance, you have gone above and beyond, truly exceeding our expectations.”