We are often asked about our experience working in different parts of the world, and our projects in the Gulf region seem to spark more interest that almost anywhere else. We thought we would put pen to paper and give some insights into our observations in the region. 

This weekend, I encountered a situation that highlighted the critical role good communication plays when dealing with customers facing challenges. I arrived at the cinema, ready for a relaxing movie experience, only to find the doors closed. The showtime had changed, and I had not been informed. Disappointment was quickly followed by frustration when the manager approached, clearly irritated, and instead of listening, simply stated, “We are closed.”