The Power of Communication in Resolving Customer Challenges

This weekend, I encountered a situation that highlighted the critical role good communication plays when dealing with customers facing challenges. I arrived at the cinema, ready for a relaxing movie experience, only to find the doors closed. The showtime had changed, and I had not been informed. Disappointment was quickly followed by frustration when the manager approached, clearly irritated, and instead of listening, simply stated, “We are closed.”